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The Journalism School has a web-based help desk system in place to report technical problems.
In the event of any technical problem, Journalism School computer users will need to log into the helpdesk system using the following link: http://help.jrn.columbia.edu
or by simply type ‘help’ in any Journalism computer station web browser.
The helpdesk system is a "ticketing" system in which a single "ticket" is issued for each individual problem request. The "ticket" is then routed to the correct technical group for resolution.
To use this system:
- Browse to the web helpdesk system at http://help.jrn.columbia.edu . A logon page will appear in the browser window.
- Log in with your Journalism account name (UNI) and Journalism password. A trouble form will appear in the browser.
- Fill in the form with a description of the problem, specify the room where the problem exists and indicate the technical category of the problem. Don't be concerned if the catagory you select is incorrect - just give it your best guess. Technical staff will change the catagory if necessary.
- An electronic trouble ticket will be automatically generated and sent to the technical staff.
- You can follow the status of your ticket by returning to the helpdesk website and selecting open "open ticket" listings.
Helpdesk:
http://help.jrn.columbia.edu/helpdesk/WebObjects/Helpdesk
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